Is counselling/psychotherapy for me?

Counselling provides a safe space for you to talk freely and without being judged. It is confidential apart from in exceptional circumstances and your counsellor will explain these exceptions at the Assessment appointment. If you decide that counselling is not for you, we can provide you with/guide you to alternative support routes if needed. You can find out a little more about counselling on our page here.

Does counselling work?

There have been years of research about counselling and psychotherapy, and much indication that talking about your problems with a trained person can help. Our team are all passionate about the work they do, and helping people live more fulfilling lives with better mental health. You can see some of the feedback we’ve had from clients on our testimonials page here. Counselling is most effective when clients are willing to engage and are committed to attending on a regular basis.

Do you work with anxiety/depression/stress/addiction/eating disorders… etc?

Between our team of counsellors we’ve worked with thousands of clients and a huge range of problems, types of emotional distress and mental health issues. We’ve got just a small list of some of the kind of things that we’ve worked with on our page here but there are many other issues we can help with. If you’re not sure whether counselling could help you, feel free to get in touch to talk with our team to see.

I don’t want to waste anyone’s time. Am I worrying unnecessarily?

If something feels like a problem to you, then it is! No matter what the issue is, or the severity of it, we assure all of our clients that they are not, and will not, be wasting our time or resources.

Do you have a waiting list?

At our busiest times we do have to operate a waiting list. However the length of time varies. What helps to be seen quickly is a client’s availability to attend. When a counsellor’s work with a client ends, then that day and time slot becomes available.

How long do sessions last?

Therapy sessions last up to 50 minutes. We suggest you allow an hour plus travelling time to and from your appointment.

Are your counsellors all qualified?

Most of our team are fully qualified with extensive experience and further training in their areas of interest. We do have a few trainees who work with us as part of their training. They are carefully chosen and have been assessed as ready to work with clients but if you would prefer to work with someone who is fully trained then do ask. Our counsellors all hold membership of a professional body, most of us are with the BACP and Impact Telford is also an organisational member of the BACP.

Do you have disabled access?

Yes, we have a ramp for access to the building and a counselling room which can accommodate a wheelchair. We also have loop systems. However, please note that we do not have access to a disabled toilet.

How much does it cost?

We are committed to keeping costs as low as possible so we have a sliding scale of charges depending on your income. Our office team will be happy to explain the costs if you contact us.

Where are you/when are you open?

Our office is on the High Street in Madeley, Telford and there are both daytime and evening appointments available there – see the details on our contact us page. In some circumstances we are able to see clients in Shrewsbury.

I haven’t found the answer to my question?

No problem, we are happy to answer any questions relating to this service without you having to give us any of your personal information. Just give us a ring or email us with your query.